WB Business Risk Manager/ UORM Job Vacancy at Standard Chartered Bank Uganda

Job Title:        WB Business Risk Manager/ UORM
Job Ref:    430275
Job Function:    General Management
Job Location:   Kampala, Uganda
Employer:    Standard Chartered Bank
Job Type:    Full time

About Us
Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.

Job Overview:
• Leading staff within the branch to effectively meet revenue goals by consistently delivering exceptional customer experience, maximizing new business opportunities in the catchment and deepening existing relationships within the chosen customer segments
• Responsible for overall branch profitability
• Creation of an operations environment that is continuously improving to meet standards along the measures of customer satisfaction, efficiency and productivity, while ensuring that risks are well controlled and processes are in compliance with local regulatory requirements.
• Overall accountability for people management in the branch and must drive behaviours to enable optimal service quality to customers. In line with this, the Branch Manager will groom and develop talent for building bench strengths.

Job Requirements:

• Appropriate Commerce Degree of 3 years or more.
• Operational risk accreditation (advantageous)
• Internship with audit firm (advantageous)
• Relevant business/function experience, including experience within business/function operations
• A clear understanding of tthe management of operational risk within a Banking environment, or equivalent experience gained in other organizations
• The sound judgement and courage necessary to perform a control role and maintain effective working relationships

Job Duties:
1. Loss Reporting and Investigation

• Support the business in minimizing operational risks and losses, and ensure all operational losses are investigated to prevent recurrence.
• Provides oversight of the accuracy of operational loss reporting which might include reconciliating on a monthly and annual basis on all Phoenix operational losses versus GL entries to ensure that all losses/recovers are correct and/or accounted for on both databases and the Bank’s books and records.

2. Risk Identification and Control Effectiveness

• Responsible for the timely identification, assessment, mitigation, reporting and escalation of all identified Operational Risk exposures.  Assist in the identification of new business and regulatory risks and the implementation of appropriate controls to mitigate those risks.
• With the Senior Business Risk Controller ensure RAT (Risk Acceptance Template) completed for any identified new risks, control failures and passed to SORO for approval before submission to BORC.
• Be an informer.
• Identify new business and regulatory risks, perform risk assessment and measurement, facilitate the implementation of appropriate controls to accept risks, and perform risk monitoring.
• Assist relevant stakeholders (within the business and cross-functional) in the management and implementation of the Risk Management Framework and other relevant OR-related initiatives, including ensuring proper functioning of embedded and periodic controls.
• Responsible for the implementation and execution of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards as well as facilitating the monitoring/collection of any Key Risk Indicators (KRIs).  With the process owner ensure sign off on all new and amendments to existing CST’s and that same are tabled at BORC.
• Responsible for tracking actions against audits and reviews and reporting the status of these actions periodically to the appropriate governance forums.
• Responsible for managing the issues raised from business-specific reviews and follow-through to resolution.
• Responsible for recording and maintaining risks in the risk tracking system (Phoenix).  Responsible for ensuring the quality of information being recorded as well as ensuring data accuracy, completeness and timely resolution.
• Responsible for recording operational errors that occur within business that result in financial losses, gains, near misses, reputational damage or danger to people or our reputation. Ensure that significant operational losses are escalated with appropriate root cause analysis completed.
• Drive improvement in OR processes through process improvement initiatives.

Leadership Capability

• To be the source of reference within the Business in facilitating/promoting the understanding of Operational Risk and compliance/regulatory requirements.
• Facilitate development of training material on Operational Risk policies relevant to the business.
• Identify knowledge gaps and arrange appropriate and relevant training on Operational Risk.

Audits and Reviews

• With the Senior Business Risk Controller (where applicable) ensure a RCA (Root Cause Analysis) is completed for any audit fail and identified weaknesses in critical processes/significant losses/near misses (as per ORMF guidelines).
• Contribute towards achieving no fail results on all audits and reviews undertaken by Group Internal Audit, Country Audit, regulators and external auditors (and any others from time to time).
• Review findings/key themes; assist business to achieve resolution in line with business risk appetite.
• Conduct periodic reviews on Operational Risk controls, submit review reports and follow-up with the business for timely closure of any identified risks/issues.
• Act as coordinator for various internal/external audits/reviews and liaise with various stakeholders to ensure timely and accurate information is provided.

External Focus

• Ensure timely communication of new/revised external regulations and internal policies.
• In collaboration with the SORO and Country Compliance, review new/revised regulations and implement new control measures and/or develop relevant and risk-based self-assessment checks for implementation in the business.
• Coordinate business continuity plans and ensure timely update and team awareness.

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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Deadline Date: 15/07/2014

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