Standard Chartered Bank Uganda Job Vacancy; Branch Manager

Job Title:        Branch Manager -Kikuubo Branch
Job Ref:    429740
Job Function:    Retail Clients
Job Location:   Kampala, Uganda
Employer:    Standard Chartered Bank
Job Type:    Full time

About Us
Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.

Job Overview:
• Leading staff within the branch to effectively meet revenue goals by consistently delivering exceptional customer experience, maximizing new business opportunities in the catchment and deepening existing relationships within the chosen customer segments
• Responsible for overall branch profitability
• Creation of an operations environment that is continuously improving to meet standards along the measures of customer satisfaction, efficiency and productivity, while ensuring that risks are well controlled and processes are in compliance with local regulatory requirements.
• Overall accountability for people management in the branch and must drive behaviours to enable optimal service quality to customers. In line with this, the Branch Manager will groom and develop talent for building bench strengths.

Job Requirements:
Key Abilities:
• Sales and Service Products and Services
• Processes and Systems
• Risk Management & Compliance
• Business Management
• People Management
• Stakeholder Engagement & Professionalism
• Leadership

Job Duties:
Strategy Formulation & Execution, and Financial Management
• Develop branch strategic plans in alignment to overall CB agenda
• Assess and articulate franchise strategy to maximizing the potential opportunities within the branch catchment area
• Drive execution of strategy,
• Drive new sales revenue and total revenue through acquisition, deepening & retention of customers across all segments
• Ensure effective execution of rigorous sales, service & operations management disciplines across the branch
• Optimize branch P&L and balance sheet performance as well as other financial KPIs

Customer Experience & Relationship Management
• Drive delivery of the Bank’s brand promise to our customer, tailored across segments (including ensuring overall branch presentation and ambience as per brand standards)
• Identify opportunities for process improvements based on VoC and VoF and drive for gap resolutions
• Personally role model as a customer-centric ambassador and engage key customers of branch
• Drive for overall coordination across key roles within branch to ensure seamless customer service
• Collaborate with Segment to facilitate up- streaming of customers
• Ensure sustained efforts of Relationship Managers & Personal Financial Consultants in deepening customer relationships and portfolio management

Leadership, People & Community Development
• Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline
• Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements
• Personally coach own team leaders to enable delivery of branch results and fulfilment of individual managers scorecard
• Assume personal responsibility for Branch Staff productivity and performance relating to portfolio, new sales, teller transactions, etc.
• Lead in building branch profile through strong internal & external networking & alliances building

Risk Management & Control
• Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
• Read, understand and comply with all provisions of the Group Code of Conduct
• Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable
• Awareness of all the policies and procedures issued in relation to money laundering prevention
• Ensure CDD compliance for all new to bank and existing customers.
• Ensure zero operational loss and effective complaint management.
• Effective reject management
• Report any suspicious transaction immediately to the supervising officer of Fraud Control

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Deadline Date: 22/05/2014

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