Customer Retention Manager Job Vacancy at IAA-HealthCare

Job Title: Customer Retention

Job Title: Customer Retention Manager

Job Location: Kampala, Uganda

Employer IAA-HealthCare

Job Type: Fuill Time

About Us

IAA Healthcare, a Health Maintenance Organization, is part of the International Medical Group that integrates International Hospital Kampala, International Medical Centers, International Medical Foundation, International Health Sciences University and the International Diagnostic Center. IAA has been in operation since 2001.
IAA Uganda, whose primary scope has been health management provision in Uganda, collaborates with Resolution Health East Africa in the development of healthcare solutions, opening up access to an East African panel of providers and a wide variety of benefits for the Ugandan market. The Partnership is referred to as IAA-Resolution.

Job Requirements:

• Bachelors Degree in Business Administration or equivalent

• 5 years f Account management experience in Medical Insurance business or service industry.

Job Duties:

• To retain 90% of current membership

• Manage Customer Retention Function working hand-in-hand with Client Relations and Sales teams

• Report relevant information to the executive on client needs, trends and scheme usage.

• Develop feedback or complaints procedures for customers, monitor results and make policy change recommendations.

• Ensure accurate and updated weekly and monthly reports.

• Build an efficient, effective and skilled customer service team.

• Communicate pertinent information to clients on a regular basis.

• Coordinate sensitizations, quarterly feedback meetings and Health education talks with customers

Deadline Date: 09/05/2014

How to Apply:

Please forward your Applications and CV only too:

Email: hr@img.co.ug, including the title of the job applied for in the subject line of your email.