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Job Code Title: Senior Telecommunications Technical Assistant
Department/ Office: United Nations Office at Nairobi
Job Location: Nairobi, Kenya
Job Opening number:14-IST-UNON-35038-R-NAIROBI (X)
Employer: United Natios
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Special Notice
This position is funded for an initial period of one year and may be subject to extension. Appointment against this post is on a local basis. External candidates will be considered only when no suitable internal candidate from the duty station is identified. The candidate is responsible for any travel expenses incurred in order to take-up the appointment.
Staff members are subject to the authority of and assignment by the Secretary-General. All staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. 1. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. On-line applications will be acknowledged where an email address has been provided. 2. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. In such cases, please resubmit the application, if necessary. If the problem persists, please seek technical assistance through the Inspira "Need Help?" link.
Org. Setting and Reporting
The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the representative office of the Secretary-General. We support programme implementation of the United Nations Environment Programme (UNEP) and the UN Human Settlements Programme (UNHABITAT) globally, as well as other UN offices in Kenya, by providing administrative, conference and information services (www.unon.org). This post is located in the Information Technology Unit (ITU) of the Division of Conference Services (DCS), UNON at the Nairobi duty station.
Job Duties
Under the direct supervision of the Chief, ITU/DCS/UNON the incumbent will be responsible for the following functions:
1. Conference equipment handling and day-to-day operations:
a) Install and test conference equipment;
b) Set up and test conference room as per agreed standards;
c) Perform audio and video recording and process recordings as per clients' requirements;
d) Guide and mentor short term technical staff;
e) Assist interpreters with operational set-ups and monitor operations throughout the meeting;
f) Engage in team work with other UNON technical parties in the case of teleconferencing and video-conferencing facilitation.
2. Maintenance of conference equipment:
a) Conduct quarterly inspections to test, repair and clean conference equipment;
b) Tackle technical issues relating to conference equipment and share information, technological improvement ideas and suggestions with the team members; escalate outstanding unresolved issues to the supervisor;
c) Ensure adequate spare parts are kept in stock;
d) Liaise with internal staff members and external contractors on timely repair or replacement of faulty equipment;
3. Team Co-ordination:
a) Perform the role of supervisor and coordinate the daily operations of the team;
b) Participate in weekly coordination meetings;
c) Conduct resource planning on a weekly basis;
d) Supervise short-term staff;
e) Engage in daily contact with internal stakeholders;
f) Identify tools and resources that will enable the team perform;
g) Coordinate with Division of Security & Safety Services (DSS) to ensure safety and security of equipment and delegates in the conference area;
h) Coordinate with Facilities Management and Transport Service to ensure proper upkeep of conference facilities;
i) Research and give feedback on training needs.
4. Inventory and Procurement:
a) Coordinate with Procurement Section to ensure timely acquisition of equipment and services required;
b) Maintain up-to-date Hardcat records of assets;
c) Conduct quarterly physical inventory checks to ensure up-to-date records;
d) Prepare quarterly report; investigate and report any discrepancies;
e) Perform regular audits;
f) Conduct quarterly IT equipment testing;
g) Ensure timely equipment repairs;
h) Monitor inventory stock levels;
i) Ensure security of DCS assets and maintain keys;
j) Report damaged and lost property to Property Management Unit and DSS; 5. Perform other related duties as may be assigned.
Competencies
• Professionalism: Ability to apply knowledge and technical skills to install and test relevant equipment, provide maintenance services and user support. Shows pride in work and in achievements; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
• Communication: Ability to explain and present technical information. Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
Education
- Completion of secondary school education required; Supplemental courses/diplomas in areas of inventory, computer office suites audio/video broadcasting desirable.
Work Experience
- A minimum of ten years experience involving computerized general office work and use of Microsoft Office Suite and Hardcat.
- Experience in audio/video broadcasting in a medium-sized organization required.
- Telecommunications related experience in operating, maintenance and servicing of conference and video conference equipment required.
Languages
English and French are the working languages of the United Nations Secretariat. For this position fluency in oral and written English is required. Working knowledge of another UN language is desirable.
Assessment Method
Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
Deadline Date: 11/06/2014
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