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Job Ref.: A004
Job Location: Kampala, Uganda
Employer: Toyota Uganda
Reports to: Service Advisor Team Leader
About Us:
Toyota Uganda is the market leader in the Uganda automotive industry, being wholly owned by Toyota Tsusho Corporation in Japan. We are the sole official distributors of Toyota Vehicles, genuine parts and authorized to service / repair Toyota automobiles as appointed by Toyota Motor Corporation for Uganda.
Job Description:
The Toyota Service Advisor will take charge of interfacing and delivering all communication with Service Customers.
Job Requirements:
- The ideal candidate should possess a bachelor’s degree / Diploma in Mechanical Engineering or related Course,
- Two or more years’ technical experience in Motor Industry
- Excellent Communication skills and customer-orientation
Job Duties:
- Efficient & courteous reception of customers, clear identification of customer needs, accurate job card preparation & data capture.
- In charge of ensuring a high level of Customer Service and keeping Customers informed of the status of their repairs.
- Offer customers with clear feedback regarding costs, monitor the work progress & keep customers informed of work done, completion times & potential delays.
- Actively coordinate with workshop supervisory team regarding scheduling and completion of required work.
- Effectively utilize the service appointment system to maximize the facility & manpower capacity as well as reduce no show rate.
Deadline Date: 09/04/2014
How to Apply:
Toyota Uganda encourages suitably qualified and interested candidates to send their e-mail applications which should include a detailed CV with scanned copies of academic certificates merged in one document.
NB: Please clearly indicate your name and the Position Reference Number applied for in the Email subject line. Only successful candidates will be contacted.
Email: hr@toyotaug.co.ug
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