Jobs at Total Uganda Limited; Customer Service Manager (M/F) Local Contract

Job Title:        Customer Service Manager (M/F) Local Contract
Job Ref:    10056913
Job Location:   Kampala, Uganda
Employer:    Total Uganda Limited
Contract :     Permanent
Salary :     According to qualifications and experience
Business:    Marketing & Services

About Us:
Total is a leading energy player on the international stage. Our facilities are located in various regions of the world, as are our shareholders. In 2012, we reorganized our operations to optimize their growth and development. Total is the fifth-largest publicly-traded integrated international oil and gas company in the world.

Job Requirements:

• A Bachelor's degree in Finance, Commerce, Business Administration, Marketing

Skills   

• Ability to manage people
• Must possess good public relation skills
• A good listener and communicator
• Good analytical and negotiation skills

Job Duties:
Supervising all activities at the Customer Service Center and in liaison with other departments, the Customer Service Manager will be in charge of:

• Ensuring that all the customer service centre staff adheres to the order procedures.
• Advising on all pending orders due to depot stock outs or any other shortcomings
• Maintaining a customer complaints file and ensure that they are timely responded.
• Liaising with the Commercial Section to account for reconciliation issues & statement interpretation.
• Liaising with the Sales Administration Section to ensure that all customers are timely served, and their complaints are properly addressed
• Attending to customers' and transporters' inquiries and complaints related to supplies
• Ensuring that all orders are properly processed and cleared for loading in good time
• Ensuring that service stations do not run out of stocks
• Ensuring that all the diversion of products are properly recaptured and processed.
• Ensuring proper dispatching of products to the retail channel and commercial customers' sites.
• Handling of resellers for bulk products
• HSE objective at reporting 1 near-miss every month and performing 1 station safety order per year.

Deadline Date: 08/05/2014
Starting date : July 2014

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