Banking Operations Officer Job Vacancy at Tanzania Postal Bank in Morogoro

Job Title:        Banking Operations Officer
Job Location:   Morogoro Branch, Tanzania Branch
Employer:    Tanzania Postal Bank
Reports to:    Supervisor
Work Schedule:    As per TPB Staff regulations
Salary:        Commensurate to the Job Advertised

About Us
Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as amended by Act No. 11 of 1992. TPB is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products.
TPB is a Bank, whose vision is “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of effective organizational development and management of its human capital in an effective way, TPB commits itself towards attaining, retaining and developing the highly capable and qualified workforce for TPB betterment and the Nation at large.

Job Overview:
Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized Credit Officer - Personal Loans to assist in acquiring of profitable new customers for the Consumer Loans segment through the creation,
development and maintenance of high quality advisory relationships, that includes effective consultative personal selling and creative structuring of financial solutions. Marketing and managing of Consumer Loans customer relationships through pro-active and consultative approach and detailed understanding of new/existing customers’ business (es) to enhance profit.

Job Requirements:

• Bachelor Degree/Advanced Diploma or equivalent qualification

Experience:

• At least 1 year of relevant Banking experience
• Working knowledge of Equinox Functionality
• Attention to details

Job Duties:

• Guide prospective customers who come over the counter for enquiries.
• Coordinate all counter activities while ensuring that quality service is provided to customers.
• Receive Cash and Cheque deposits
• Posting Transactions
• Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.
• Handle Foreign Exchange Transactions
• Cross sell Banks Products to Customers
• Affixing photographs in new/continuation customer pass books
• Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints.
• Any other duties as may be assigned by Supervisor/BFO from time to time.
• Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
• Report Suspicious Transactions
• Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due Diligence (CDD)
• Issue new passbooks and ID cards to new customers.
• Scrutinizing and short casting customers passbooks before making payment on customer’s accounts Computing and charging commissions, interest and all other bank charges on customers.
• Fill delivery notes/registers for items moved from one office to another by post of dispatch.
• Balancing teller’s cash at the closure of business daily.
• Check and sign back-office entries raised by the respective clerks/tellers.
• Prepare Bank reconciliation statement timely and accurately.
• Reconcile and clear all suspended transactions
• Filing/bundling records for safe keeping in the record rooms.

Contributes to:

• Customer–Service Delivery/Enquiries
• Efficient and Quality Service to Customers

Key Performance Indicators

• Customer Satisfaction
• Individual Productivity and Turnaround time
• Minimum Cash Differences
• Accuracy of Transactions Postings

For Grading Purposes-Dimensions

• Tellers are not permitted to hand cash to another staff member to pass on to a customer. Similarly, tellers should not accept cash from other staff members depositing cash on behalf of customers.
• Tellers must lock their cash drawers and remove the key whenever they leave their counters.
• Whenever a teller/cashier does not perform teller duties for more than 3 working days, his/her cash till should be emptied out and the cash surrendered to the Cash custodians.

Deadline Date: 13/05/2014

How to Apply:
Applicants are invited to submit their resume (indicating the position title in the subject heading) to:
Email: recruitment@postalbank.co.tz

Note: Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the Letter of Applications stating the Job advertised and the Location.
Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.