Analyst, Enterprise Resource Planning and Collaboration Support Job in Kampala, Uganda

Job Title: Analyst, Enterprise Resource Planning and Collaboration Support
Job Location:  Kampala, Uganda
 Employer: Telecoms Network Support Company
Reports to: Manager, Enterprise Applications Support

About Us:
NFT Consult, a leading HR Consultancy firm, seeks to recruit for it valuable client, a Global Technology Consultant.  NFT Human Resource Solutions are customer tailored per industry requirements and are geared towards increased cost savings, process improvement leading to improved efficiency and effectiveness yet simultaneously strengthening quality and control of resources.

Job Overview: 
The Enterprise Resource Planning and Collaboration Support Analyst will be providing operational support to end users of Enterprise Resource Planning (ERP) and collaboration solutions organisation-wide.

Job Duties:

•     Assist in the execution of approved policies and procedures on information management and enterprise resource planning.
•     Assist in gathering user requirements for the development of ERP and collaboration solutions to support the IT strategy.
•     Assist in the delivery of technical solutions and general support to end-users of ERP and collaboration solutions.
•     Offer technical support in the execution of technical test plans for ERP and collaboration solutions change, new deployment and upgrades.
•     Assist in the development of a proactive maintenance cycle per application and keep application documentation updated at all times.
•     Maintain and support existing ERP and collaboration solutions/environment involving identification and resolution of bugs, defects and process issues.
•     Work closely with Service Desk team and IT vendor to ensure trouble tickets and incidents relating to ERP and collaboration solutions are resolved efficiently and in a timely manner in compliance with SLAs.
•     Maintain a database of information about previous incidents relating to ERP solutions to facilitate prompt resolution of similar incidents.
•     Liaise with relevant unit/ team/function in carrying out all relevant activities.
•     Attend team/divisional/departmental meetings as required.
•     Compile and send agreed periodic activity and performance reports for the attention of the Manager, Enterprise Applications Support.
•     Perform any other duties as assigned by the Manager, Enterprise Applications Support.

Job Requirements:

•     All candidates should hold a good first degree or equivalent in a relevant discipline.
•     At least one year of relevant work experience.

Deadline Date: 21/08/2014

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