Relationship Manager Career Opportunity in Kampala,Uganda

Job Title:        Barclays at Work Relationship Manager-
Job Ref:    BA4 - 00149239
Job Location:   Kampala, Uganda
Employer:    Barclays Bank
Reports to:     Head of Barclays At Work

About Barclays:
Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

Job Overview:
The Barclays At Work Relationship Credit Manager will be charged with proactively increasing BAW market share by increasing the number of key accounts under management and building relationships with Corporate and SME customers in order to provide Group Schemes to their employees.

Job Requirements:

• Advanced Level Certificate or equivalent with good pass in Mathematics and English
• At least 2 years experience in a sales or key account relationship management role at a business to business level
• Possession of a Bachelors Degree in sales or marketing will be an added advantage
• Some experience in banking is highly preferred
• Detailed knowledge of all Barclays product that are on offer on a scheme basis, including pricing Knowledge.
• Detailed working knowledge of policies and procedures governing the processing of Group Schemes.
• Knowledge of Basic Legal and credit skills.
• Thorough understanding of the financial services industry.
• Demonstrated sales track record in financial services industry.
• Thorough understanding of Barclays Bank’s segmentation framework and value propositions.
• Relationship building and networking skills
• Good problem solving and analytical skills
• Time management Skills
• Good presentation skills
• Influencing and negotiation skills
• Excellent communication skills (verbal and written)
• Computer literacy skills i.e. Microsoft Office

Job Duties:
 1. Sales and Relationship Management:

•     On an annual basis, agree targets with the Head of BAW.
•     Monitor personal performance on monthly basis and provide feedback to the Head BAW on progress made.
•     Sell new schemes/ payroll.
•     Make certain that the implementation and activation of new group schemes by presenting retail products to companies by influencing the key decision makers.
•     Identify cross-selling opportunities for the sales team.
•     Offer the necessary information and statistics pertaining to sales activities.
•     Foster a team approach by actively building strong working relationships with the Regional Manager/s, Head of SME, Head of Affluent, Heads and Relationship Managers in Corporate & Commercial and branches in the country.
•     Proactively sell the BAW value proposition to new and existing customers. Customer types include Corporate, SME, Government agencies, NGO’s. The customer interface is normally with the Finance Director or Head of Human Resources.
•     Set up meetings with key contacts at identified companies according to the calling programme agreed with the Head BAW. Ensure that all calls are conducted as required and submit call reports after each event detailing the agenda and outcome of the calls.
•     Carry out presentations on bank days in order to increase sales .
•     Provide input to the recommendation for the initiation or cancellation of Group Scheme arrangements when required.
•     Coordinate the sales activity by ensuring new schemes are passed to the sales team for sales activities.

2. Customer Service:

•     Ensure that queries received from the customer organizations are dealt with efficiently and that all queries and complaints are logged and to the Retail Service Head.
•     Maintain a visible and active presence in the local market to establish new relationships and to support existing relationships.

3. Governance /Control:       

•     Collect all documentation from the organization for the Group Scheme to be set up.
•     Ensure that documentation is complete prior to submission to operations for processing.
•     When required, interface with in–country Credit and Legal with regards to Group Scheme documentation requirements for specific customers.

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

Deadline Date: 29/04/2014

How to Apply:
Kindly upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

CLICK HERE

For queries contact us on: 0417122453

or

Email: barclays.uganda@barclays.com