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Showing posts with label Customer Service Jobs. Show all posts
Showing posts with label Customer Service Jobs. Show all posts

Jobs at ThoughtWorks in Kampala, Uganda; Client Principal

Penulis : Unknown on Thursday, 27 November 2014 | Thursday, November 27, 2014

Thursday, 27 November 2014


Job Title: Client Principal
Job Location: Kampala, Uganda
Employer: ThoughtWorks

Job Overview:
To build and maintain, value-based relationships with a growing number of senior stakeholders in our client accounts in order to drive long term, recurring revenue

Job Duties:
Drive new business in our target markets
●      Run 1-3 client accounts at a time and drive at least US$ 1 million revenue per annum
●      Become a trusted advisor and valued partner of client C-level executives
●      Continually stay up to date with the client’s business strategy and technology goals to build “win-win” value propositions for clients and ThoughtWorks
●      Maintain and promote a culture that emphasises our people and clients at the heart of everything we do 
●      Help to develop a range of best practices around client and portfolio development in order to build our client base into a strategic asset
●      Help ThoughtWorks drive 30% year on year growth in revenue
●      Understand the challenges faced in delivery of service offerings to clients and bring in the right skillsets to help address the challenges


Job Requirements:
●      5 years of developing and managing senior client relationships in Uganda ●      Demonstrable ability in  acquiring and managing  public sector contracts
●      At least 5 years in experience in a consulting environment
●      At least 3 years in a revenue generating role
●      Demonstrable experience of a highly consultative and solutions oriented approach
●       Developed expertise in  and helped improve their client’s business
●       Seen as a problem solver by their clients
●       Excellent relationship managers skilled at negotiation and conflict resolution
●      Skilled in creating value propositions for clients
●      Experience in delivering technology related projects is an added advantage

Personal Characteristics:
●      An individual with the experience, personal style and sophistication to develop and grow executive relationships.  ●       We expect a high degree of maturity, intelligence, tact, confidence and executive presence
●      A national/regional sensibility and a sophisticated view of business and a strategic thinker with the ability to translate concepts and ideas into practical and tactical action.
●      Creativity and imagination, energy and enthusiasm
●      A goal-oriented self-starter with strong consultative instincts and skills who quickly and easily establishes rapport and credibility
●      An individual who is comfortable seeking out and interfacing with external constituents and has the personal and social attributes to create effective long-lasting relationships
●      Ability to work in an entrepreneurial environment where leading-edge thinking and impact are expected
●      Flexibility and adaptability in changing environments

Click Here to Apply

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Secretary Job Vacancy at The Inter University Council for East Africa

Penulis : Unknown on Wednesday, 21 May 2014 | Wednesday, May 21, 2014

Wednesday, 21 May 2014

Job Title: Secretary
Job Location:  Kampala, Uganda
Employer: The Inter University Council for East Africa (IUCEA)
Reports to: Principal Human Resource and Administration


About IUCEA:
The Inter University Council for East Africa (IUCEA) is a strategic institution of the East African Community (EAC) responsible for coordinating the development of human resources and research in the region. IUCEA is located in Kampala, Uganda. It is charged with a number of responsibilities, among them being to coordinate higher education support systems in the EAC Partner States ( Burundi, Kenya, Rwanda, Tanzania and Uganda ), which include student and staff exchange programmes, research support programmes, quality assurance, and other higher education harmonization systems. The vision is for IUCEA becoming an EAC strategic institution responsible for promoting, developing and coordinating human resources development and research in the region. IUCEA operates under the Inter-University Council for East Africa Act 2009.

Job Overview:
The Successful candidate will mainly offer secretarial services in IUCEA Divisions

Job Requirements:
  •      'O' Level Certificate in addition to a Diploma in Secretarial Studies and Certificate in Computer Studies covering Microsoft Office
  •     A minimum of five years’ experience, with minimum one year of experience managing a departmental Office
  •     Skills in typing of at least 40 wpm and shorthand 60 wpm are necessary
  •     Excellent communication skills with good command of English and Kiswahili, outgoing, interpersonal relations and customer oriented.
  •     She/he should be a team player, proficient in the use of computer application packages and able to withstand pressure of work.


Job Duties:

  •     Oversee office and secretarial services, such as typing and operating computers; checking typed work for correctness and proper layout; drafting letters and other correspondences
  •     Maintain supervisor's dairy and calendar and respond to correspondences as agreed by the supervisor
  •     Quickly respond to and direct incoming/outgoing calls and mails;
  •     Liaise with Registry in regards to incoming and outgoing mails/ correspondences
  •     Arrange for timely requisition of office supplies and stores
  •     Proactively facilitate information sharing between various Divisions/Units/Sections
  •     Coordinate departmental functions with other offices/sections
  •     Receive and attend customers/visitors and direct them appropriately
  •     The Secretary will operate photocopier, fax machines and other office machines
  •     Maintain good customer relations with Divisions/Units/Sections employees, customer and the general public
  •     Arrange appointments and meetings as directed by the Supervisor
  •     Create and maintain appropriate records and filing sub-system for the Office
  •     Maintain and update names, addresses and telephones numbers of clients
  •     Take dictation, transcribe and draft correspondence and memoranda etc.
  •     Follow-up on deadlines, commitments made, actions taken and coordinate collection and submission of reports to the supervisor
  •     Perform any other duties as may be assigned by the Management from time to time


Key Performance Areas:
  •     Travel and office supplies records
  •     Timely response to customers/visitors/ employee enquiries/ needs
  •     Office diary well maintained and updated
  •     Draft responses to correspondences as agreed with the supervisor
  •     Logs of appointments and meetings arranged and facilitated; filling sub-system for the Office in place
  •     Incoming and outgoing correspondences registered

Deadline Date: 15/06/2014

How to Apply:
The applicant should prepare 6 copies using the EAC Format, see here, which should be submitted together with curriculum vitae, copies of both academic and professional certificates and testimonials, names and addresses of three referees, and day time telephone/cell phone numbers, quoting the reference number of the position on the envelope. The complete applications can be sent by registered mail, by hand or courier and dispatched to the undersigned.
Executive Secretary Inter - University Council for East Africa 3rd Floor,
East African Development Bank Building Plot 4 Nile Avenue,
P.O. Box 7110, Kampala, Uganda.


Note: If you do not hear from us by 31st July 2014, please consider yourself unsuccessful. Only short-listed candidates will be contacted
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Customer Care Officers Job Opportunity at Lifelink Medical Group

Penulis : Unknown on Friday, 16 May 2014 | Friday, May 16, 2014

Friday, 16 May 2014

Job Title:     Customer Care Officers
Job Location:     Kampala, Uganda
Employer:     Lifelink Medical Group
No. of Posts:    02

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Deloitte Jobs in Kenya; Internal Client Services - Regional Security Manager - Administration

Penulis : Unknown on Thursday, 15 May 2014 | Thursday, May 15, 2014

Thursday, 15 May 2014

Job Title:    Internal Client Services - Regional Security Manager - Administration
Location:     Nairobi, Kenya
Firm Service:     Firm Internal
Job Ref:     EAK-88077-HN
Job Type:     Full-time
Employer:    Deloitte East Africa

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Customer Care Manager Job Vacancy at Bridge International Academies, Nairobi

Penulis : Unknown on Tuesday, 13 May 2014 | Tuesday, May 13, 2014

Tuesday, 13 May 2014

Job Title: Customer Care Manager
Job Location: Nairobi, Kenya
Employer: Bridge International Academies Nairobi

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Hospitality Jobs in Kampala, Uganda; Customer Service Representative

Job Title: Customer Service Representative
Job Location:     Kampala, Uganda

Employer:  Fenix International
Openings:     3

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Receptionist Job Opportunity at Energy and Water Utilities Regulatory Authority

Penulis : Unknown on Thursday, 8 May 2014 | Thursday, May 08, 2014

Thursday, 8 May 2014

Job Title:        Receptionist
Job Location:   EWURA Head Office-Dar es Salaam,Tanzania
Employer:    Energyand Water Utilities Regulatory Authority (EWURA)
Reports to:     Principal Human Resources Officer

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Barclays Bank Job Vacancies; Business Customer Advisor

Penulis : Unknown on Thursday, 1 May 2014 | Thursday, May 01, 2014

Thursday, 1 May 2014

Job Title:        Business Customer Advisor
Job Ref:    Lugazi Branch - 00155657
Job Location:   Lugazi, Uganda
Employer:    Barclays Bank UK
Job Type:    Full Time

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Customer Retention Manager Job Vacancy at IAA-HealthCare

Penulis : Unknown on Wednesday, 30 April 2014 | Wednesday, April 30, 2014

Wednesday, 30 April 2014


Job Title: Customer Retention
Job Title: Customer Retention Manager
Job Location: Kampala, Uganda
Employer IAA-HealthCare
Job Type: Fuill Time
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Customer Service Representative Job at Afrimax Uganda Limited

Penulis : Unknown on Friday, 18 April 2014 | Friday, April 18, 2014

Friday, 18 April 2014

Job Title:        Customer Service Representative
Job Location:   Kampala, Uganda
Employer:    Afrimax Uganda Limited
Reports to:     Customer Service Supervisor
Salary:        Negotiable

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Customer Relations Agent- People Performance Group

Penulis : Brown Kaje on Thursday, 27 March 2014 | Thursday, March 27, 2014

Thursday, 27 March 2014

Job title: Customer Relations Agent
Job Location: Kampala,Uganda
Job type: Full time
Job category: Customer Support/Client Care
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